When you submit a public Instagram URL, we process that link, request timestamps, basic browser and device data, task status, error details, and temporary file locations generated for delivery.

If you contact us, we also process the email address, support details, and troubleshooting information you choose to share.

We use this data only to identify public Instagram URLs, generate available media results, deliver temporary files, and operate rate limiting, abuse prevention, service security, and troubleshooting.

To complete delivery, processed media files may be stored in temporary object storage with a target cleanup window of about 24 hours.

Error logs, failed-task records, and some access logs may be kept longer for diagnostics, abuse review, or service reliability work.

We share the minimum necessary data with providers that support hosting, object storage, analytics, databases, and infrastructure operations.

We may also disclose data tied to a task or access pattern when required by legal requests, rights-holder notices, or security investigations.

You can contact NeonBit@support.snapvee.com to ask about access, deletion, or clarification related to your account data or a specific task.

You can also clear browser storage, cookies, and saved language preferences, although doing so may affect part of the user experience.